FAQ

Processing is the time it takes for your order to be PROCESSED(made). Orders take *4-7 business days to process. Shipping is how long it takes your order to be physically delivered to you.

Simply allow it to resolidify at room temperature (away from the sun/windows) to solidify. We do not give refunds if your body butter melts.

Our body butters are naturally made with ZERO added preservatives. Due to this, our body butter will last for up to one year.

NO! do not eat! The products are all natural yes, but this is for external use only, not for consumption.

No! none of the products have gluten in them. While most soaps, washes, and cosmetics aren't made with grain, they are gluten-free.

If your sugar scrub separates "dont worry". All you have to do is take a spoon and mix the oil back in and your good to go.

If your order is damaged during shipping by the carrier, please contact the carrier about this matter. We are not responsible for any carrier damage. We make sure to pack your items with care to make sure they get to you in the best shape possible.

Check the current status of your package using tracking information. If it has been missing for more than a few days, it may be lost or stolen.

Contact the shipping company to report the issue and inquire about their policy on lost or stolen packages. We are not responsible for lost or stolen packages, once it reaches the carrier.

If you have proof of theft, file a police report.

Keep your products in a cool, dry place away from direct sunlight to maintain their texture and fragrance integrity. In warmer climates, you can store in the refrigerator to maintain the solid formula.

Unfortunately any form of incorrect address (including missing apt/suit number, incorrect house/street number, incorrect zip code etc) will be instantly canceled.

Note orders being processed, if we do not catch your email stating your address is incorrect or going to the wrong location. You will need to contact the carrier to intercept the package.

You can receive a refund if we packaged something incorrectly or somehow sent damaged products to you. Just email us and send proof of the matter and we will refund you in the same manner in which you purchased.